We’ve been proudly serving Suffolk and Nassau since 1998, delivering expert pool care with a personal touch. Our family values and commitment to excellence have earned us the trust of thousands of homeowners.
Founded in 1998 as a family-run business, Empire Pools was built with one goal in mind — to become Long Island’s most trusted, complete pool service provider. For over 25 years, we’ve delivered unmatched reliability, expert workmanship, and friendly, personalized service to thousands of happy customers.
We believe that being the best means delivering 100% customer satisfaction, every single time — no excuses, no cut corners, just results. Our certified technicians bring decades of combined experience to every job, ensuring your pool is maintained, repaired, or upgraded to the highest standard.
From weekly cleanings and saltwater conversions to leak detection, liner replacements, and energy-efficient equipment upgrades — we handle it all. Every service is backed by our industry-leading quality guarantee and a commitment to clear, proactive communication with every customer.
At Empire Pools, customer satisfaction isn’t a slogan — it’s our business model. From day one, we’ve built our reputation on quality, trust, and consistency: showing up when others don’t, communicating clearly, and delivering work that holds up all season long.
Our growth across Long Island has been fueled by loyal customers who refer us, review us, and return year after year. Whether you need weekly cleanings, seasonal closings, leak detection, liner replacement, or energy-efficient equipment upgrades, our certified techs bring the right tools, the right process, and the right attitude to every backyard.
With years of experience serving homeowners across Suffolk and Nassau counties, Empire Pools is proud to be one of the most trusted pool service providers in the region.
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Straight answers based on what works in Long Island’s climate. Don’t see your question? Text us a photo and we’ll reply with a fast plan.
Weekly shock oxidizes sunscreen, sweat, and organics that tablets can’t remove alone. It restores sanitizer strength, prevents chloramine “chlorine smell,” and keeps algae from gaining a foothold after heavy use, heat, or rain. For most Long Island pools: shock at dusk, run the pump overnight, brush, and retest in the morning. Maintain FC 2–4 ppm (salt 3–5), pH 7.4–7.6, and CYA 30–50 ppm.
pH controls chlorine efficiency and comfort. Low pH (<7.2) corrodes metals/heaters; high pH (>7.8) scales and clouds water. Keep 7.4–7.6 so chlorine works 5–10× better. Buffer with total alkalinity 80–120 ppm and keep calcium 200–300 ppm (plaster on the higher end).
Cyanuric acid shields chlorine from sunlight. Too low and FC burns off; too high and chlorine is less effective. Target 30–50 ppm (salt up to ~70). If CYA creeps high from tablets, dilute with a partial drain/refill and supplement chlorination with liquid or a salt system.
Start with ~1 trichlor tablet (8 oz) per 5k–10k gallons per week in a floater/feeder (not the skimmer). Monitor FC 2–4 ppm and watch CYA rise from tabs. Use weekly shock, and consider liquid/salt if CYA trends too high.
Yes. Add small amounts with the pump running, wait 30–60 minutes, then retest. Target total alkalinity 80–120 ppm (plaster closer to 100–120). If you need to raise pH substantially, use soda ash first, then fine-tune TA with baking soda.
Evening/dusk. UV won’t burn chlorine off, and overnight circulation maximizes results. Brush surfaces, run the pump, and test FC before swimming. After parties, storms, or visible algae, use a stronger dose and run 24 hours.
Most routine adds: 15–30 minutes with the pump running. After shock: wait until free chlorine returns to 2–4 ppm (salt 3–5). Always follow label directions and retest before swimming.
Household bleach is ~6% sodium hypochlorite and may include additives; liquid pool shock is 10–12.5% and formulated for pools. Use fresh product (date codes matter), store cool/dark, and dose to strength. For algae or heavy loads, liquid shock is more efficient.
Choose based on chemistry: trichlor (adds CYA, acidic, slow), cal-hypo (adds calcium; great if CH is low), liquid (adds only chlorine/salt). We’ll recommend the best fit after a quick water test and review of your equipment.
Backwashing clears trapped debris so flow and clarity stay strong. Do it when filter pressure rises ~8–10 PSI above your recorded “clean” baseline. Don’t over-backwash; a slightly dirty bed filters better than a brand-new one. Top up water after backwashing.
Likely causes: high pH, low FC, fine pollen/dust, or channeling in the sand bed. Shock + clarifier, brush, and verify chemistry. Increase run time during heat and heavy use.
If pressure never rises, sand may be exhausted or channeled. Deep-clean annually and replace every ~3–5 years. Adding a bit of cellulose/DE substitute can help capture fines during cleanup.
Common culprits: torn grids/fingers, cracked manifold, bad standpipe O-ring, or overcharging DE. Shut down, rinse, inspect internals, replace worn parts, and recharge with the correct DE amount. Record “clean” PSI for future reference.
Plan for 1–2 turnovers/day. In midsummer most Long Island pools need 10–16 hours; shoulder seasons ~6–8. Variable-speed pumps can run longer at low RPM for energy savings. Adjust based on clarity, debris load, and chemistry.
Algae blooms when sanitizer dips, circulation is weak, or nutrients build up. Hold FC 2–4 ppm, brush weekly, keep baskets clear, and maintain good run time.
After storms/parties, shock at dusk and run overnight. If algae appears, brush hard, shock to SLAM level per CYA, clean the filter, and retest the next day.
Before you leave: balance water, top off tablets, add algaecide, clean/backwash the filter, and extend pump runtime. Use a floater/feeder (don’t load the skimmer). For trips over a week, ask for a mid-trip check. When you return, shock at dusk and brush to reset clarity quickly.
Phosphates are algae food. They don’t cause blooms alone, but high levels make outbreaks harder to control if chlorine dips. We test and, if elevated, treat with a remover while dialing in FC and run time.
Try the bucket test: place a bucket on a step, fill to match the pool waterline, mark both, and compare after 24–48 hours (pump off). If the pool drops more than the bucket, you likely have a leak. Note if loss changes with pump on/off—this helps pinpoint plumbing vs. shell/liner.
Both sanitize with chlorine. Salt systems generate chlorine on site for steadier levels and a softer feel; higher upfront cost, lower tab use, and less CYA creep.
Traditional chlorine has lower initial cost and flexible dosing. We’ll recommend the best fit after reviewing your usage, budget, and equipment.
Every 2–4 weeks in season. Pro testing catches stabilizer, metals, combined chlorine, and trends that basic kits can miss—preventing staining, etching, and recurring cloudy water.
Do: record clean PSI, backwash/rinse at +8–10 PSI, deep-clean sand annually, lube O-rings, protect from weather.
Don’t: overcharge DE, run with clogged baskets, or restart after backwash without topping water. Avoid shutting valves under pressure.
Brush weekly (walls, steps, tile line), vacuum fines, keep water mid-skimmer, and empty baskets often.
Shock after storms/parties, extend runtime in heat, and keep pH/FC/CYA in range. Most clarity issues start with circulation + chemistry.
For all your pool service needs, make sure to call Empire Pools. We’ll get you scheduled fast and keep your water crystal-clear.