Locally Owned. Family-Run. Trusted by Long Island Pool Owners for 25+ Years.

Residential Swimming Pool Maintenance Services

About Us: Founded in 1998 as a family-run business, Empire Pools was built on one goal — to become the most trusted and complete pool service company on Long Island.
We believe being the best means delivering 100% customer satisfaction, every single time — no excuses, just results.From weekly cleanings and saltwater conversions to leak detection and equipment upgrades — our certified techs handle it all, with unmatched reliability and speed.

Man With Pool Cleaning Equipment

Obsessed With Your Satisfaction. Driven by Results.

At Empire Pools, customer satisfaction isn’t a slogan — it’s our entire business model. From the start, we built our reputation around quality, trust, and showing up when others don’t.

Our unmatched growth across Long Island has been fueled by loyal customers who refer us, rave about us, and stick with us season after season — because we treat every backyard like it’s our own.

Whether you need weekly cleanings, equipment upgrades, or a full pool transformation, we bring the same commitment to excellence, reliability, and results.Thanks for trusting us with your pool.
– The Empire Pools Family

Why Choose Us?

Expertise

Empire Pools boasts a team of highly skilled professionals dedicated to maintaining your pool’s pristine condition.

Reliability

Consistently delivering exceptional service, Empire Pools is the dependable choice for all your pool maintenance needs.

Transparency

With clear communication and upfront pricing, Empire Pools ensures that there are no surprises during your pool maintenance journey.

Flexibility

Our customizable pool maintenance plans cater to every unique pool and lifestyle, making Empire Pools the perfect fit for you.

Frequently Asked Questions:

Shocking your swimming pool is a very important element in maintaining your pool water’s clarity and balance. Using chlorine tablets alone will not kill off all bacteria and algae that grow in the pool water. Also, the chlorine tablets have a very low PH level, and their overuse will lead to a low PH, which is very dangerous to the pool, and its users. By shocking the pool each week, you will be quickly raising the chlorine level, which will rid the pool of contaminants, without lowering the PH of the pool water.

PH is the measure of acidity in the pool water. PH only ranges between 0 – 14, so even a slight change in the PH of your water can greatly effect various elements in your pool. A pool’s PH should be maintained between 7.2 and 7.6. A low PH means that the water is acidic and will dry out your liner, eat away at any stainless steel and copper parts of your pool, as well as cause irritation to swimmer’s eyes and skin. PH can be easily tested for and is inexpensive to adjust.

Backwashing your filter removes debris that gets caught up in your sand or DE so that your filter can continue to work effectively in cleaning your pool. Backwashing should be done whenever the filter pressure increases approximately 10 psi over normal pressure, and the water pressure returning to the pool decreases. Follow your filter systems instructions or contact Empire Pools for directions on backwashing for the system that you have.

Sand filters have a difficult time filtering out very small debris because often times the microscopic particles of dead algae and waste are smaller than the grains of sand themselves. A sand filter can also “channel,” causing pockets in the filter where water passes through easily, without going through sand. To prevent this, you need to chemically clean your sand at the end of each season with a designated filter cleaner, backwash frequently throughout the season, and use clarifiers to help the water remain crystal clear.

We recommend that 1-2 tablets be used for every 10,000 gallons of pool water. During cooler water temperatures and when the pool receives less use, one tablet per 10,000 is sufficient. During the hottest summer months when pool use is high, 2 tablets can be used for every 10,000, but no more than that should be used. Keep in mind that tablets do have a low PH, so overuse of them can disrupt balancing chemical levels. If there is a large amount of algae in the pool, extra shock can always be added without effecting the PH level.

You should always shock your pool in the evening, after the sun has gone down. Shock is an unstabalized chlorine that can burn off easily from sunlight, even on overcast days. By shocking at night, you are giving the chlorine a chance to bond with the chlorine stabilizer so that by the time the sun comes out the next day, your chlorine level won’t dissipate as quickly. Also, this gives the pool enough time to react with the high level of chlorine, so that you can usually swim the next day after a pool has been shocked.

Most balancing chemicals, such as PH, Alkalinity, and Calcium Hardness, will become incorporated into the water within an hour of adding them, at which time swimming is safe. Shock takes longer to adjust with the pool water, so waiting overnight after shocking before you swim is recommended.

Testing at home with your strips or drop test kits give you only a limited reading of your balancing chemical levels of your pool water. The average home test kit only reads PH, Chlorine, and sometimes Alkalinity. There are various other levels that are important to your pool that need to be tested on a regular basis to ensure water balance and safety for the swimmers. Also, the professional testing done in store is far more accurate than home tests, leaving you with added security that your pool water is safe and balanced.

While you are away, it is important that your water circulates and is sanitized. A pump timer and automatic chlorinator are the most fool proof ways of ensuring that this is done, because they will automatically turn your pool on and off each day, and distribute chlorine into your water. If a timer and automatic chlorinator are not an option for you, having a neighbor stop by once every day or two to run the pump and check on chemicals will help to keep your water healthy while you are away.

HTH is a calcium based product, which means that although it can be very effective in killing off contaminants in your water, it can also lead to some problems long-term. The high level of chlorine in HTH can more rapidly bleach out liners and bathing suits then other chlorine products. Also, with long-term, high usage of HTH, the pool can develop calcium buildup, which would lead to calcium scaling inside of the filter and in the lines of the pool. This scaling ultimately causes damage to your filtration system, and can be avoided by using HTH in limited amounts, or by using other types of chlorines.

Getting DE back into a pool is an indication of some type of problem within the filter itself. Although it could simply be a matter of using too much DE after backwashes, more often it means that a part inside the filter needs to be replaced. If you have a grid system DE filter, (most inground pools have this type) it could mean that the spider gasket in the multiport needs to be replaced, that the grids inside the filter are torn, or that the manifold, which holds the grids together, has cracked. Filters with “fingers” (most aboveground systems and some older inground systems) the fingers could be torn, the diaphragm gasket may need to be replaced, or the tube sheets may have cracks in them. Check your filter carefully to make sure that all parts are in good condition, and replace necessary parts. Empire also offers a “Clean, Soak, and Inspect” service on filters. This includes cleaning the filter elements of large debris, soaking them for 24 hours in a chemical solution, and inspecting all parts by hand.

Liquid shock is 12.5% sodium hypochlorite. Clorox bleach is 3% sodium hypochlorite. Although they are made of the same chemical, the percentage of chlorine in shock is much greater than Clorox bleach. To treat a 20,000-gallon pool, you would need to use two bottles of liquid shock. To achieve the same amount of chlorination with bleach, you would need to use eight bottles. Additionally, Clorox bleach contains added detergents, which could interfere with the chemical balance of your pool.

Baking soda is similar to the chemical, which is used to raise the Alkalinity of the water, and will give you the same rise that alkalinity powder will. However, baking soda is a much larger granule, and will cloud up the water if used in great amounts. If you need to raise the alkalinity of your pool slightly, with one or two pounds of alkalinity powder, it is usually safe to use baking soda. However, if your water balance requires a significant increase, it is recommended that actual Alkalinity Increaser be used, as it is a finer granule and will rarely cloud the water, even if used in considerable amounts.

Do not lift the vacuum head out of the water or you will lose your prime.
Disregard your filter pressure reading it usually drops while vacuuming.
Disregard air in your pump basket.
Check skimmer basket periodically if the pool has a lot of leaves or other debris in it.
Backwash the filter if the pool is very dirty, and emptying the skimmer basket does not restore suction.
If suction is too strong, open the other skimmer flap 1/8 of the way.

Fill your chlorinator with 6 – 7 chlorine tabs on the same day each week. Do not exceed 7 tabs unless specifically directed to do so. Chlorine tabs dissolve like bars of soap, do not wait until there are none left in your chlorinator. Add them on the same day of the week, 7 days apart. Test your pool water twice a week. If your water test indicates a low chlorine level, turn up your chlorinator. If your test indicates a high chlorine level, lower your chlorinator. Bather load, rainfall and sun exposure will affect the amount of chlorine your pool will require.

Shock your pool at least once a week (we recommend lithium based granular shock), twice per week when it is very hot, or the bather load is high. You should add half a pound of granular shock, premixed in water, for every 10,000 gallons of pool water. You should only shock your pool in the evening, as the sun burns off the chlorine.
Algaecide should be added once per week as a preventative measure. Follow the instructions on the bottle for the “maintenance” dose.

It’s easier to avoid getting algae, then killing off an algae bloom during July and August’s hot sunny days!

Skimmer Water Level: Ensure that the pools water level is halfway up the skimmer faceplate. This is the normal operating level, (even with the third screw on the faceplate as you count from the bottom up).

Skimmer Basket / Throat: Keep the skimmer basket clean and make sure the skimmer throat is not obstructed. Adjust the skimmer flap, (located at the bottom of each skimmer) the one in the skimmer closest to the pump should be half-open, any others should be open all the way.

Pump Strainer: Open pump to ascertain basket is clean, intact and seated properly. Never operate your pump without water or the strainer basket in the pump. Before closing, fill the pump housing with water. Replace the housing cover, making sure the gasket is in position so no dirt or grit will prevent a tight seal.

Filter Pressure Gauge: When starting the pump, it may take a short time for the filter pressure to normalize due to the presence of air in the suction lines. By opening the air bleeder valve located on the top of your filter to expel the air more rapidly. When the air has been expelled, the pressure gauge reading should be 10-15 psi on most filters (15-20 psi on systems with heaters).

Diatomaceous Earth Filters: Add DE to the skimmer closest to the pump (with the skimmer flap wide open) once the water comes out of the returns in a steady stream. Add the DE slowly to the skimmer, or premix the DE in a bucket of water and then add it to the skimmer. Once done, readjust the skimmer flap, and bleed the air out of the filter.

Test – your pool water twice a week. If your water test indicates a low chlorine level, turn up your chlorinator. If your test indicates a high chlorine level, lower your chlorinator. Bather load, rainfall and sun exposure will affect the amount of chlorine your pool will require.

Tabs -fill your chlorinator with 6 – 7 chlorine tabs on the same day each week. Do not exceed 7 tabs unless specifically directed to do so. Chlorine tabs dissolve like bars of soap, do not wait until there are none left in your chlorinator.
Shock -your pool at least once a week, twice per week when it is very hot, or the bather load is high. You should add a half pound of shock, for every 10,000 gallons of pool water. You should only shock your pool in the evening, as the sun burns off the chlorine.

Algaecide -should be added once per week as a preventative measure. Use 5 ounces of 30% Algaecide per ten thousand gallons of pool water. It is less expensive to add this product weekly, then it is to clear up a green pool when it occurs.
pH -needs to be checked twice a week and maintained within 7.2 to 7.6 on your test strip. If your Total Alkalinity is not above 100 PPM your pH will have a tendency to drift, so always adjust Total Alkalinity first then retest and adjust pH if needed.

We suggest that you have your pool water tested professionally twice per month and immediately after opening, and prior to closing your pool.

Preventative maintenance costs less than clearing up your pool after it has turned green!

Empire Pools
4.3
Based on 162 reviews
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  • I have issues with my pool . Empire pools inc are help getting my issues under control. I get called back immediately when I have questions. I feel totally confident working with Empire Pools inc.

    Tom M Avatar Tom m
    July 26, 2025

    I was very happy with the maintenance on my pool. Highly recommend

    Angela Mcnulty Avatar ANGELA MCNULTY
    July 25, 2025

    Fantastic job finding leak- guys were fast and excellent

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    Wayne Mattera Avatar Wayne Mattera
    July 16, 2025
  • Excellent service - quick and responsive!

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    The Papsco Avatar The Papsco
    July 9, 2025

    Our pool guys were great! They’re understanding and were very thorough.

    Milca Estelly Avatar Milca Estelly
    July 2, 2025

    I’ve been with Empire pool since I moved in 2019. Any concerns I have or any questions are answered in a timely manner. Would recommend them for sure

    Limni Salinas Avatar Limni Salinas
    June 30, 2025
  • Always responsive and attentive for all my needs.

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    Tom Grandville Avatar Tom Grandville
    June 30, 2025

    Very pleased with the service !

    Diane Neubauer Avatar Diane Neubauer
    June 30, 2025

    Nipsy and his guys did a good job. Polite & courteous.

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    Mike Tedesco Avatar Mike Tedesco
    June 30, 2025
  • Great communication from beginning to end.

    Vee Flo Avatar Vee Flo
    June 30, 2025

    Just had my pool opened by Empire Pools. Carlos and another gentleman did the opening and did a great job. Going on my second season with Empire and I’m definitely very satisfied. They do my weekly maintenance as well and they do a great and are thorough. Pricing is fair and competitive. Nice to have a pool company that cares about what they do. Oh and the communication is top notch. Give them a try, you won’t be disappointed.

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    Larry Bigdogcapital Avatar Larry bigdogcapital
    June 30, 2025

    Excellent service!

    Carol Yi Avatar Carol Yi
    June 30, 2025
  • Great experience for the first time that we opened our pool with Empire. They arrived timely, were very efficient, and a true pleasure personally . The whole process was seamless and we will definitely we will continue using Empire in the future.

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    John Hays Avatar john hays
    June 30, 2025

    Empire completed my pool opening and power vac as scheduled, very happy with the results.

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    Kevin Walsh Avatar Kevin Walsh
    June 30, 2025

    Been using Empire Pools for past 3 years. They have always been great. Always on time, courteous and professional. Have always been honest and helpful when something unexpected arises. Would recommend them for pool openings, closing and weekly maintenance.

    Rich Mounce Avatar Rich Mounce
    June 30, 2025
  • had such a great experience working with Rick at Empire Pools. From the start, he took the time to talk with me on the phone, walking me through what was going on with my pool and helping me understand what might be needed. I sent him photos, and he was super responsive and professional. He came out within a day, diagnosed the issue right away, and explained everything in a way that made sense. He quickly installed the new system and even fixed a problem with my liner that I didn’t know about, but could’ve become a big issue if he hadn’t caught it. Rick made sure I fully understood how to use the new system before he left. He was also really helpful afterward while I was getting the hang of things, answering my questions and staying in touch. A few days later, he came back with the extra parts and accessories I had requested and made sure everything was running perfectly. He clearly knows his stuff - my pool has never looked better! I'm so glad I found him, and it's great knowing he's just a phone call away if anything comes up. I wouldn’t go to anyone else for pool service.

    Insbaw Avatar Insbaw
    June 30, 2025

    My pool was spotless I was very happy with the service They came in the time frame they said they would I would definitely recommend them

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    Roseann Gibbons Avatar ROSEANN GIBBONS
    June 30, 2025

    Both workers were so professional and polite. They explained everything to me before they started. From this to that in 4:30 minutes. 👍👍

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    Allison Vogt Avatar Allison Vogt
    June 30, 2025
  • Best pool company in Long Island , Keep up the good work guys

    Gb Flako Avatar GB Flako
    May 30, 2025

    pleasure

    Janet Hoffner Avatar Janet Hoffner
    May 30, 2025

    They were great! They are very communicative and very friendly. I would highly recommend.

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    Lynn Walsh Avatar Lynn walsh
    May 30, 2025
  • First time we have used Empire Pools to open and summarize our pool. We were very pleased with the service from scheduling, to the reminders, the texts to say they are on the way, to the pool being opened and running. We plan to continue to use them as our new pool service.

    Angela Digregorio Avatar Angela Digregorio
    May 30, 2025

    I have been using Empire and think they are a great company to work with. Their customer service is unmatched by anyone. Replies are immediate. Their techs are professional and efficient. I'm glad I switched from another pool company to them for openings, weekly service and closings! Highly recommend!

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    Drefinnej15 Avatar drefinnej15
    May 30, 2025

    Everyone was very polite and respectful. They took everything out of the shed put everything together and running. Anything not needed was put neatly back in shed. Second year of using this company, still very pleased.

    Pat Maher Avatar Pat Maher
    May 30, 2025
  • On time and quick. Been using them for a few years now

    Vanessa Hickey Avatar Vanessa Hickey
    May 30, 2025

    Empire has been my pool company for over 10 years. They do a great job on my pool openings and closings. Todays opening went without a glitch as usual.

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    Gregory Piccioli Avatar Gregory Piccioli
    May 30, 2025

    I've used Empire to open and close our IG pool the last couple of years and they provide excellent service. They are prompt and punctual and always notify you about arrival times. The techs are very professional and thorough when either closing or opening the pool.

    Eldo Varghese Avatar Eldo Varghese
    May 30, 2025
  • The technicians were friendly and completed the job in a timely fashion.

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    Antoinette Molinelli Avatar Antoinette Molinelli
    May 30, 2025

    Called before arriving. Set up and open pool quickly. The crew was polite and very considerate of the property. I’m would highly recommend Empire Pools.

    Jbrm4424 Me Avatar jbrm4424 Me
    May 30, 2025

    This company did such great work. They keep you notified about everything. They reply quickly to any questions you have. I’m happy I use them for opening of my pool.

    Evelyn Terzakos Avatar Evelyn Terzakos
    May 30, 2025
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