Heat Pump & Gas Heater Installs — Efficient, Reliable Pool Heating

Professional sizing and installation for heat pumps and gas heaters: load calculation, pad layout & plumbing, electrical/gas tie-ins, start-up testing, and an owner walkthrough for simple operation

Empire Pools
4.3
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Heat Pump Installation • Long Island

Heat Pump Installation — Efficient, Quiet Heating for a Longer Season

We size, plumb, and power your pool heat pump for reliable, energy-efficient warmth. Clean install, correct flow, and dialed-in controls so you swim earlier and later—without burning gas.

Right-Sizing — BTU & climate

Match BTU to pool volume, wind/shade, and desired season length for realistic heat-up times.

Proper capacity

Location & Pad — airflow & drainage

Set unit on level pad with clear airflow; plan condensate runoff to avoid icy spots.

Optimal placement

Plumbing Integration — after filter

Plumb in/out with unions; add bypass if needed; ensure correct flow and head loss.

Clean hydraulics

Electrical & Breaker — to code

Wire correct gauge, GFCI where required, and disconnect; label circuits clearly.

Safe & compliant

Startup & Commission — verify

Check pressure/flow, delta-T, refrigerant indicators, and thermostat calibration.

Proven performance

Controls & Automation — easy use

Integrate with timers/automation; set temp schedules and lockout protections.

One-touch heating

Heat Retention — cover plan

Recommend solar cover habits to reduce nightly losses and runtime costs.

Lower bills

Photos & Docs — warranty ready

Provide photos, model/serial, and basic maintenance tips for long service life.

Clear records

Heater Installation • Long Island

Pool Heater Installation — Reliable Heat, Clean Install, Correct Setup

We size, place, and integrate your pool heater for fast, reliable heating. Clean plumbing, proper gas/electrical coordination, and dialed-in controls so you swim earlier and later—without headaches.

Right-Sizing — BTU & climate

Match heater BTU to pool volume, wind/shade, and desired season length for realistic heat-up times.

Proper capacity

Location & Pad — clearance & venting

Set unit on level pad with correct clearances, venting and drainage; protect nearby surfaces from exhaust heat.

Safe placement

Plumbing Integration — after filter

Plumb in/out with unions; add bypass if needed; ensure flow is within spec to protect the heat exchanger.

Clean hydraulics

Gas & Electrical — to code

Coordinate licensed gas and electrical where required; correct sizing of line, regulator, breaker, bonding and disconnect.

Safe & compliant

Startup & Commission — verify

Leak checks, gas pressure verification, flow/temperature tests, and thermostat calibration for proper operation.

Proven performance

Controls & Automation — easy use

Integrate with timers/automation; set temp schedules and safety lockouts; walk-through on everyday use.

One-touch heating

Heat Retention — cover plan

Recommend cover habits to reduce nightly losses and runtime; protect tile line and equipment from thermal shock.

Lower bills

Photos & Docs — warranty ready

Provide photos, model/serial, and maintenance tips so you have clear records for service and warranty.

Clear records

Booking at Empire Pools

From Quote to Follow-Up — Exactly How Your Service Is Managed

Every service starts with a no-pressure quote and a 30-day price lock. We keep you informed by text & email at every milestone, right up to the 24–48 hr check-in after the job.

1
Request Your Quote (No Pressure)

Tell us what you need—weekly, opening, closing, power vac, liner, Loop-Loc, leak, or repair. We quote clearly so you can review details without sales pressure.

Phone or Online 30-Day Price Lock Detailed Scope
2
Approve & Sign

When you approve the quote, our office is notified automatically. You’ll instantly receive a confirmation email + text acknowledging your approval.

E-Signature Instant Acknowledgment Auto-Notify Office
3
We Reach Out to Schedule

A coordinator contacts you promptly to pick the best date/time. We confirm access notes (gate, pets, cover, water level) so service is smooth.

Friendly Scheduling Access Checklist
4
Booking Confirmation

As soon as your appointment is set, you receive both a confirmation email and a confirmation text with your date/time.

Text + Email Calendar-Ready
5
Two-Day Reminder

Exactly 2 days before, we send an email and a text reminder so you can plan around your service window.

T-48 hr Reminder Email + SMS
6
Same-Day Reminder

On the morning of service, you’ll get another email and text reaffirming that you’re on today’s route.

Morning Reminder Status: On Today’s Route
7
30–45 Min ETA from the Van

About 30–45 minutes prior to arrival, the tech driving your GPS-tracked, fully-stocked van will call or text you directly with an ETA.

Live ETA Direct From Service Van Call or Text
8
Completion Notice & 24–48 hr Follow-Up

When the job is finished, you receive a real-time completion text + email (often with photos/notes). After 24–48 hours, we follow up again to make sure you’re thrilled — or we make it right.

Instant Completion Notice Photo/Notes Included 24–48 hr Check-In

Our Guarantee

We Stand Behind Our Work

The Empire Pools Heat Pump / Heater Installation Guarantee

After a Heat Pump / Heater Installation, we expect your system to be correctly sized, plumbed, wired, and started up per manufacturer specs, with stable operation under normal conditions. If something seems off, contact the office—we’ll re-inspect, re-test, and make service-related adjustments as needed.

  • Happiness First: Not satisfied with your new heater’s performance? Tell us. We return to verify plumbing, electrical, flow rates, sensor orientation, and start-up settings—promptly and professionally.
  • Transparent Next Steps: If underlying issues exist (undersized gas line, insufficient breaker/amperage, low flow from filtration, automation conflicts), we explain options, pricing, and timelines before any additional work.
  • Photo & Reading Verification: We document model/serial, start-up temps/pressures, electrical/gas readings (as applicable), and programming so you can see exactly what was done and why.

Need help deciding?

We’ll Help You Pick the Right Service—Fast

Not sure which service solves your issue?
Text us a couple photos and a quick note about what’s going on—cloudy water, leak symptoms, equipment noise, heater error, torn liner, etc. We’ll match the right service and explain exactly what’s included.

We handle openings/closings, weekly & biweekly care, green-to-clean power vacs, leak detection, liner installs, equipment upgrades (pumps/filters/heaters), salt conversions, and more.

Prefer step-by-step guidance?
We’ll review your setup, goals, and budget; outline the options; and give you a clear next step. No jargon, no pressure.

Expect straight answers, transparent pricing, and a route slot that fits your schedule. We stay with you from first message to final follow-up.

Referral Program

Referral Rewards

Earn $50 every time you refer a friend — they save $50 too.

Love our service? Share it with neighbors and friends. When they book, you’ll both get rewarded — no limits, stack as many credits as you like.

Credits applied after your referral completes their first paid service with Empire Pools.

Card on File Policy

Secure Card on File — Required to Schedule Service

To streamline scheduling and protect against delays, a credit/debit card on file is required for all service visits. Setup is quick and secure—done from your phone or computer—so we can dispatch your technician without payment hassles.

The easiest way: text the word “LINK” to 631-928-0225. You’ll receive a secure payment link to enter your card details in the privacy of your home. Once submitted, you’ll get an instant confirmation text that your information is safely stored and your account is ready for service.

Why We Require It — faster, smoother service

Card-on-file keeps visits on schedule, prevents return trips for payments, and speeds up approvals for add-ons you request.

Zero friction scheduling

How It Works — text “LINK”

Text LINK to our office number. Tap the secure link we send, complete your info, and submit. You’ll receive an immediate success text.

2-minute setup

Security & Compliance — bank-level protection

Cards are tokenized and stored by our PCI-DSS compliant processor. We do not store your full card number on our systems.

Encrypted • Tokenized

When We Charge — only for approved work

Your card is used after services are performed or when you approve estimates/add-ons. Itemized receipts are texted or emailed.

Transparent billing

Holds / Pre-Auths — what to expect

A small verification or pre-authorization may appear temporarily; it’s released per your bank’s policy.

Standard banking practice

Multiple Properties — keep accounts organized

We can associate one card with multiple addresses or keep separate cards per property—your choice.

Flexible account setup

Update or Remove — you're in control

Update or remove your card at any time—text LINK for a new secure form or contact the office.

Easy self-service

Receipts & Records — instant proof

Every charge generates an itemized receipt via text/email for your records and warranty support.

Automatic receipts

Empire Pools • Service Area

Where We Service on Long Island

We proudly service the majority of Nassau and Suffolk County with fast response times and full-service capability. To keep routes tight (and prices fair), we focus on areas where we can deliver reliable, on-time visits all season long.

  • Nassau County: We service most towns across Nassau, including the South Shore as far west as Valley Stream and Malverne. We do not service the far-north Gold Coast towns such as Great Neck and Locust Valley.
  • Suffolk County: Strong coverage in west/central Suffolk. We do not service the East End—no service east of Calverton or east of Bellport (including Hamptons & North Fork).
  • Fast scheduling where we operate most: Dense routes mean quicker ETAs and better pricing in our primary Nassau & Suffolk zones.
  • Not sure if you’re in range? Text your address, town, and nearest cross street. We’ll confirm coverage and the earliest route day in minutes.

Book Your Heat Pump / Heater Installation Today!

Want a longer swim season and stable temps? Empire Pools installs high-efficiency heat pumps and gas heaters—properly sized for your pool, with pad setup, plumbing, and start-up. We’ll review electric/gas requirements, automation compatibility, and show you how to run it for max efficiency.

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Apsp Certified Service Professional
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