EMERGENCY POOL SERVICE • Long Island, NY
Emergency Pool Service — Rapid Response on Long Island
Empire Pools handles urgent pool issues across Suffolk and Nassau — equipment failures, major leaks, green water, burst lines, and storm damage stabilization.
We triage, diagnose, and perform on-the-spot fixes or safe temporary bypasses to stop damage and get you back online quickly. You’ll receive photo updates and clear next steps.
What to Expect
Built for Long Island Conditions
We begin with a quick phone triage and ETA, then arrive ready to isolate the problem and prevent further damage.
Our techs inspect the equipment pad, test suction/return performance, check unions and valves, and assess visible leaks or electrical trip symptoms (we coordinate licensed trades as needed).
We can patch/replace gaskets and unions, prime or replace failed pumps, perform emergency line caps or temporary winterize-and-bypass on a leaking circuit, and shock/treat green or cloudy water for safe recovery.
Storm events get debris removal around equipment, cover adjustments, and system restart checks.
Before we leave, we document findings with photos and give you a written plan for full repair or follow-up work.
What’s Included
- On-site triage and root-cause diagnosis for urgent pool issues.
- Equipment pad inspection: pump/filters/heater/chlorinator/valves.
- Leak isolation at unions, fittings, skimmer/returns; temporary caps/bypasses.
- Pump priming or swap, gasket and o-ring replacements where needed.
- Emergency chemical treatment (shock/clarifier/algaecide as appropriate).
- Storm response: remove pad debris, adjust cover, verify system restart.
- Safety checks and guidance; coordination with licensed trades when required.
- Photo log and written plan for permanent repair or follow-up.
- Note: Specialty parts and major repairs are quoted separately.
- Note: After-hours/holiday surcharges may apply based on availability.
Why Choose Empire Pools
- Local expertise — rapid routing for wind, salt-air, and storm events.
- Stocked service vans to resolve most emergencies on the first visit.
- Text updates with ETA and on-site photos for full transparency.
- Clear, itemized options before any additional repair work.
- Priority scheduling and proactive follow-ups after storms.
- Two-day and same-day reminders where applicable.
- Post-service check-in — satisfaction guaranteed.
Starting at $385 + tax
What Customers Say
★★★★★
“Burst return fitting in Patchogue after a freeze — they capped the line fast and had us running the same day.” — L. Ortega, Patchogue
★★★★★
“Pump died in Holbrook on a holiday weekend; tech arrived with a replacement and got circulation back within hours.” — R. Mancini, Holbrook
★★★★★
“Storm blew debris into the pad in Blue Point — they cleared it, checked the heater, and restarted the system safely.” — K. Tran, Blue Point
★★★★★
“Green pool in Medford before a party — shock, filter check, and clarifier had it clear by the next morning.” — A. Patel, Medford
★★★★★
“Massapequa wind ripped a strap and the cover sagged — quick emergency visit and everything was secured.” — M. DeLuca, Massapequa
Emergency Pool Service — FAQs
How fast can you arrive?
We prioritize emergencies and route the nearest tech. Response time depends on location and traffic; we confirm an ETA by text.
What should I do before you arrive?
If safe, turn off the pump at the breaker and stop any autofill. Take photos/video of the issue and clear access to the equipment pad.
Can you fix everything on the first visit?
Our vans are stocked to resolve most emergencies. Specialty parts or major repairs may require a follow-up visit and separate quote.
Do you handle nights and weekends?
Yes, based on availability. After-hours/holiday surcharges may apply; we’ll advise during scheduling.
What issues count as an emergency?
Major leaks, equipment failures (pump/heater/filter), green water blooms, burst lines, storm damage, or unsafe cover conditions.
